VOIP Frequently Asked Questions

Can VOIP replace my traditional phone service?

Yes.  Internet phone service using VOIP, or voice over internet protocol, is both reliable and offers the same features you're used to using your traditional phone service.  Instead of transmitting your voice calls over analog copper lines, you use the internet to 'route' your call.  Your call is then transferred using the VOIP service to call any phone in the world - the person you're calling has no idea you're connecting to them using the internet or a regular phone.

Will it Save Money?

Definately.  Because internet phone service providers aren't regulated as traditional phone services, they're not subject to the same regulations or taxes by federal or state governments.  Its simply an internet connection transmitting data - in this case your voice.  If you only call within North America (u.s.a and Canada) most VOIP services let you have unlimited minutes at no extra charge.  International calls are typically done on a much reduced per minute charge - as low as $0.02 per minute (substantially lower than your traditional phone service). 

How do I get Started?

Just about every VOIP service in our catalog sends you a phone adapter at no charge.  This plugs directly into your broadband connection.  Just plug your handset cordless phone into the adapter (or get a multi handset model and put handsets all over the house) and you're ready to go.  Also see our Internet Phone Getting Started Guide.

Can I keep my same phone Number?

Most of the leading internet phone services now allow the ability to transfer your traditional phone number to your VOIP service.  Its pretty straight forward, just a change of service authorization form.  Check with your service provider in advance though - not all VOIP providers allow for phone number transfers.

What about setup charges or trials?

Good question.  This varies widely based upon VOIP plan.  The largest VOIP plan has good features but charge the highest setup fee's and has the weakest trial period.  Size isn't everything - you want to look for features, monthly costs, setup charges, and reliability.  Read our VOIP Comparison reviews to help you decide.

Are there any disadvantages to switching to VOIP?

A few rare circumstances to be aware of.  If you lose power or your internet connection, then you also lose your VOIP connection.  This is generally quite rare but worth noting.  Most users also have cell phone coverage as a backup, so its a minor concern.  Also - make sure your VOIP service supports 911 calls - not all do and its worth checking to ensure as a safety and reliability feature in the event of an emergency.

How do I make a call using VOIP?

With most providers there's no difference in making a call than what you're used to - just pick up the handset that's connected to your phone adapter and dial the number you're calling.  Your VOIP service automatically routes the call through the internet and back onto the telephone lines to the person you're calling.  A couple of older VOIP services required you to dial a number for an outside line, but we're not aware of any that still require that process.